At Camp IQ, we want you to be satisfied with your purchase.
We accept returns within 30 days of receiving your order. To be eligible, items must be unused, in original condition, and in original packaging.
Returns for change of mind are accepted within 30 days. Customers are responsible for return shipping costs.
If your item arrives faulty or damaged, please contact us within 7 days of delivery. We will offer a replacement, repair, or refund where applicable.
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method.
Some items may not be eligible for return due to hygiene or safety reasons, or if marked as non-returnable.
To initiate a return, please contact us at:
📧 sales@campiq.com.au
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