How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I cancel or change my order?
Orders can only be changed or cancelled shortly after placing them. Please contact us as soon as possible at sales@campiq.com.au.
Where do you ship?
We currently ship Australia-wide.
How long does delivery take?
Will I receive tracking?
Yes — once your order is dispatched, you’ll receive a tracking number via email.
Do you offer express shipping?
Shipping options (including express, if available) will be shown at checkout.
Can I return my item?
Yes, we accept returns within 30 days if the item is unused and in original packaging.
What if my item is damaged or faulty?
Please contact us within 7 days of receiving your order with photos, and we’ll resolve it quickly.
Who pays for return shipping?
What payment methods do you accept?
We accept all major payment methods available at checkout, including credit/debit cards and secure payment providers.
Is my payment secure?
Yes — all transactions are processed through secure, encrypted payment gateways.
Are your products in stock?
We work with trusted suppliers, and most products are available for immediate dispatch. In some cases, items may ship from different warehouses.
Will my order arrive in one package?
Some orders may arrive in separate shipments depending on the products ordered.
Do you have a physical store?
We are currently online only, allowing us to offer competitive pricing.
A public showroom is coming soon in Brisbane — stay tuned!
How can I contact you?
📧 Email: sales@campiq.com.au
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